New designs are ready for order

Pre-order today. Your clients will love these new models.

Order today. In shop next week when available.

What does pre-ordering mean?

Pre-ordering means that we custom make our products for you in order to ensure that nothing is wasted and that you get exactly what you want when it comes to sizes, colours and specific models.

How do I pre-order?

Look for items marked ‘PRE-ORDER’ and simply add the styles, colours and sizes you love to your Shopping Bag and proceed to the Checkout as usual.

When will my pre-order arrive?

As soon as your pre-ordered pieces have been shipped, you’ll receive an email with the tracking details, so you’ll know when to expect them.

How to track your order

Our delivery time starts from the moment an order is accepted and includes a 24-hour period while your items will be processed and dispatched through FedEx.

Once your order has left our warehouse, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.

Returning or cancelling a pre-order

If your purchase isn’t quite right, you can return or exchange your order within 28 days of receipt. Simply sign into your account to request a return or contact our Customer Care team for assistance on +31 20 640.44.44.

If for any reason you need to cancel your order, please contact Customer Care: [email protected] or call +31 20 640.44.44

If we are unable to fulfil your pre-order items, we will let you know as soon as possible and issue you a refund. If you have ordered other items, we will still send them to you.

Need help?

If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help. Email us at [email protected] or fill in the contact form.

You can also contact us via Live Chat. You’ll see a chat icon at the bottom right side of our website. We are available to help during European business hours.
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